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Salesforce Public-Sector-Solutions Exam Syllabus Topics:

Topic	Details
Topic 1	Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.
Topic 2	Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.
Topic 3	Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.

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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q99-Q104):

NEW QUESTION # 99
A large government agency is looking to transform its legacy systems using Salesforce. The agency routinely disperses loans to small and medium businesses using a public portal and the number of users can scale up to more than 100 million in the future. The agency is planning to use Experience Cloud to build this public portal.
Considering the number of users, what license types should they consider using?

A. Channel Account
B. Customer Community Plus
C. Partner Community
D. Customer Community

Answer: D

Explanation:
Customer Community is a license type that should be considered for building a public portal with Experience Cloud for a large number of users. Customer Community licenses are designed for external users who need access to data and records in Salesforce, such as applying for loans or checking loan status. Customer Community licenses are also cost-effective and scalable for high-volume scenarios, as they are based on logins or monthly page views rather than user counts. Reference: https://help.salesforce.com/s/articleView?id=sf.networks_license_types.htm&type=5

NEW QUESTION # 100
A government agency wants to automate the validation of an applicant's date of birth from a copyright or copyright.
Which features are required to automate the validation of the date of birth?

A. Intelligent Form Reader
B. Files
C. Attachments
D. Content

Answer: A

Explanation:
Intelligent Form Reader is a feature that can be used to automate the validation of an applicant's date of birth from a copyright or copyright. Intelligent Form Reader is a component of OmniStudio, which is part of Public Sector Solutions. It allows users to upload documents or images and extract data from them using optical character recognition (OCR) or artificial intelligence (AI). It can also validate the extracted data against Salesforce records or external sources.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_intelligent_form_reader.htm&type=5&

NEW QUESTION # 101
A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

A. Create or modify a sharing set for the Profile used for the Site that gives access to Cases
B. Create or modify a permission set that gives access to Cases owned by the support team
C. Create or modify a share group for the Profile used for the Site that gives access to Cases
D. Change the Organization-Wide Default settings for Case to Public Read/Write

Answer: A

Explanation:
Sharing sets are used to grant access to records that are associated with a specific user or profile in a community. By creating or modifying a sharing set for the Profile used for the Site, the Technical Consultant can ensure that external users can see Cases that are related to their accounts or contacts, regardless of who created them.
Reference:https://developer.salesforce.com/docs/atlas.en-us.psc_api.meta/psc_api/api_psc_overview.htm

NEW QUESTION # 102
What are the three different key modules of Public Sector Solutions: Business Rules Engine?

A. Expression Maps
B. Decision Matrix
C. Decision Tree
D. Decision Table
E. Expression Sets

Answer: B,D,E

Explanation:
Explanation
Expression Sets, Decision Table, and Decision Matrix are three different key modules of Public Sector Solutions: Business Rules Engine (BRE). Expression Sets are modules that can define expressions that can be reused across multiple rules or matrices. Decision Table is a module that can evaluate data based on rows of conditions and actions in a tabular format. Decision Matrix is a module that can evaluate data based on columns of conditions and outcomes in a tabular format.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_bre.htm&type=5&language=en_US

NEW QUESTION # 103
A public sector entity is looking to implement an Emergency Response management package. Which two features are available as part of the package for Volunteer Management?

A. Automatically update the number of registered volunteers and volunteers needed when shifts are canceled
B. Chatbot for volunteers
C. Volunteers can sign up for volunteer projects and can report time spent on volunteer activities
D. Volunteers can automatically claim reimbursements for the expenses.

Answer: A,C

NEW QUESTION # 104
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